Contact Us
We’re here to help!
Call our front desk at 603-903-0203 for assistance with scheduling, billing questions, Superbill requests, product or herb orders, or anything else you may need.
Prefer email? Reach us at: frontdesk@basicbalancekeene.com
If you'd like to speak directly with an acupuncturist, you can contact Allison at 603-721-9388 or allison_lac@basicbalancekeene.com
Hours
We vary our hours throughout the week to accommodate your needs. Between our two practitioners, we offer appointments during the following times:
Monday: 9:15 AM – 3:30 PM
Tuesday: 9:30 AM – 7:15 PM
Wednesday: 11:00 AM – 5:15 PM
Thursday: 9:30 AM – 12:30 PM
Friday: 12:30 PM – 6:30 PM
To Book Online
Click this link to schedule your appointment.
New Patients
To get started, select "Initial Visit & Acupuncture" to view available appointment times.
If you need something sooner or don’t see a time that works for you, please give us a call! We can often open up new patient spots on Thursdays or Fridays, and we do our best to accommodate urgent cases, especially those involving acute pain.
New to cupping or cosmetic acupuncture? These services can be booked without an initial visit.
Cancellation Policy
We have a 24-hour cancellation/rescheduling policy. Any appointment missed, canceled, or rescheduled without 24 hours' notice will incur a charge equal to 100% of the reserved service amount.
Wait List
Can’t find a suitable time? Add yourself to our waitlist! If an appointment becomes available that matches your preferences, we’ll email you immediately. Our receptionist may also reach out by phone.
Directions/ Parking
Basic Balance is located on the second floor of 67 Winter Street, directly across from the main entrance to the Keene Library. Plenty of free parking is available in the labeled spots beside and behind the building. Winter Street is a one-way street—enter via the roundabout exit or turn left onto School Street from West Street. From there, follow the block around (right onto Summer Street, right onto Middle Street, and right onto Winter Street).
Meet Ollie
Allison’s dog, Ollie, is a friendly, hypoallergenic Cockapoo. If you'd prefer not to see him, just let us know before your appointment. Ollie can be a little standoffish at first, so if he’s unsure of you, it’s best to ignore him and let him approach you in his own time. Once he gets to know you, he’s very friendly. A treat from the jar in the waiting room will help you both become fast friends!
Snow Days
If weather conditions require cancellations, you’ll receive an email by 8am for morning appointments, or by 11am for afternoon appointments. There’s no charge for missed appointments due to weather—your safety is our priority.
Red Light Bookings
Please call us directly to book private Red Light sessions or add it to your upcoming appointment(s). Cosmetic Acupuncture treatments include Red Light Therapy.
Feeling Sick?
If you’re feeling unwell, please contact us before your appointment so we can take necessary precautions to protect everyone or reschedule if needed.
It is said in yoga that if you are losing your balance, reach higher... and that this does not only apply to yoga.