To Book Online: Click this link to book your appointment online. If you will be a new patient, choose "Initial Visit with Allison LAc" or "Initial Visit with Tracy LAc" to browse our schedule for those specific time slots. After your initial visit, you can book follow-up appointments with either practitioner using the "Acupuncture" treatment type.  Remote or in-person 15 minute complementary consultations are also available via online booking. 

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Contact Us: Call us to speak with one of our receptionists who can help you with scheduling, billing questions and concerns, Superbill requests, product or herb orders, or anything else you may need assistance with: 

603-903-0203. You can also email us at frontdesk@basicbalancekeene.com. If you would like to speak with an acupuncturist directly, Allison can be reached via phone at 603-721-9388 or via email at allison_lac@basicbalancekeene.com

 

 

Cancellation Policy: We maintain a strictly enforced 24 hour Cancellation/ Rescheduling Policy. Any appointment missed, cancelled, or rescheduled without 24 hour notice will result in a charge equal to 100% of the reserved service amount.

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Wait List: If you  cannot find a time that fits your availability, please add your name to our waitlist. If an appointment opens up that matches your day/time preference, you will be sent an email immediately. Our receptionist may also reach out to you via phone.

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Directions: Basic Balance is located on the second floor of 67 Winter Street, across the street from the main entrance to the Keene library.There are 5 parking spots beside and behind the building, which are labeled. Winter street is a one-way street so, enter via the exit of the round-about. Or, if you are coming from West street, you can turn left onto School street and drive around the block (right onto Summer street, right on Middle street, and right onto Winter street)

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Ollie: Allison's dog, Ollie, is often at the clinic. Ollie is a small, friendly, hypoallergenic Cockapoo. If you would rather not cross paths with Ollie, please tell us prior to your appointment. If you want to arrive early, he'll be happy to play with you (provided he's not sleeping)! Feel free to grab a toy from the basket in the hallway. He especially loves sitting on laps and chewing toys while being petted. If he doesn't recognize you, he may bark but, rest assured you'll be fast friends once you give him a treat from the jar on the desk in the waiting room.
 

 

Snow Days: If appointments are being cancelled due to road conditions, you will receive an email by 8am. Otherwise, we'll see you there! Remember, there is no charge for appointments missed due to weather; it is most important that you drive safely. Please let us know as soon as possible if you are choosing to reschedule.

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Red Light Bookings: We have just one Red Light Therapy device in our office and our scheduling software is currently unable to prevent double-bookings. Please call our office directly to book private Red Light Therapy sessions or to add Red Light Therapy to your upcoming appointment. Cosmetic Acupuncture treatments automatically include Red Light.

 

 

If you are feeling sick: please notify us before coming in for your appointment so that we may take proper precautions to protect ourselves and other patients or reschedule your appointment, if needed.

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